Essex Police defend criticism of response times
Date posted: 04-09-2012
ESSEX POLICE have responded to criticism regarding their response times to emergencies.
An Essex Police spokesperson said: “Essex Police will always strive to deliver the best possible policing service during a period of unprecedented change, and faced with the requirement to make recurring revenue savings of more than £42 million by 2014/15.
There has been recent media coverage suggesting that “one in five” urban emergency incidents were not attended within 15 minutes by Essex Police. This claim is incorrect and does not accurately represent the force’s current level of performance.
When all emergency incidents are considered, the force’s performance for August 2012 shows that officers are attending 86 percent of all emergency calls within the target time.
Through our recent restructuring programme and new shift patterns, Essex Police is maximising the number of officers available to investigate crime, police the streets and respond to emergency incidents.
In the year’s first quarter, the number of emergency response calls attended within the target time was 81.7%. This relates to the first few months of 2012, when Essex Police was working through a period of significant change. Since that time, with the new working arrangements settling in, there has been a continuous improvement in the force’s performance in responding to emergency incidents.
It should also be borne in mind that the number of emergency incidents dealt with by Essex Police has increased in recent months. In the most recent quarter, officers attended 2,017 more emergency responses and 757 more priority incidents as compared with the same period last year.
Essex Police constantly monitors and reviews our performance in attending emergency response calls, and remains committed to providing the best possible service to our communities.
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