The charity rates the Trust ninth in a league table measuring the most improved patient experience in England, based on national research commissioned by NHS England.
Macmillan’s league table compares the performance over the past year of hospitals, based on patients’ experiences of different aspects of care, such as whether they were given a clear explanation of diagnosis and treatment options, whether they felt supported in their care and whether they felt they were treated with respect.
The National Cancer Patient Experience Survey of patients treated in 2012/13 showed in eight areas the Trust’s performance was in the top 20 per cent in the country.
Patients’ rating of care excellent/very good.
Patients felt they were told sensitively that they had cancer.
Patients always felt they were treated with respect and dignity by staff
Improvements were also made in other areas, including GPs being given better information about their patients’ conditions and patients being informed they could bring friends to hospital appointments.
Hannah Coffey, Chief Operating Officer, said: “We are pleased that overall patients are happier with the cancer care they are receiving. We have invested £200,000 in a new seven day palliative care and oncology service including the appointment of additional specialist cancer nurses.
“In addition our Macmillan Info Space, the area where patients, families and carers can access information about cancer, now has a regular programme of visiting wards to ensure we are bringing the information our patients need directly to them.
“We recognise we have further work to do in areas such as patient information, better communication and interaction with patients and pain management. We will continue to focus our efforts on bringing about more improvements for cancer patients.”
Carol Fenton, General Manager for Macmillan Cancer Support in Anglia and the South East says, “We congratulate Basildon and Thurrock University Hospitals NHS Foundation Trust for coming in as one of the most improved Trusts in the country and the work they have done to achieve this. We know that the support and care people receive is as important as their actual treatment, and can make all the difference between coping with cancer and finding it a real struggle.”