THE transformation of Basildon and Thurrock University Hospitals NHS Foundation Trust to delivering ‘outstanding care and treatment’ and ‘innovation and good practice’ has been celebrated in a new report by the Care Quality Commission (CQC).
The CQC report Celebrating good care, championing outstanding care shares examples of good and outstanding care across the NHS, including case studies of improvement.
Last June CQC inspectors rated BTUH as ‘good’ after a dramatic turnaround in its performance. Only 11 months earlier the Trust had been placed in special measures due to concerns about mortality rates and A&E performance.
The Trust’s improvement was thanks to the commitment of staff and what the CQC described as ‘excellent leadership’ across the organisation.
This was supported by improvements in the way BTUH handles issues raised by people using services or staff – and having robust processes in place to monitor how well it is performing.
Trusts are inspected by the CQC every two years and measured on how effective, caring, responsive and well-led they are.
BTUH was featured in the new CQC report for being a positive example of a ‘responsive’ Trust. This includes:
Delivering co-ordinated and timely responses to complaints and serious incidents
Ensuring joint investigations are managed efficiently with patients and families kept
informed from the outset and included throughout the process
Working closely with complainants to ensure their questions are properly answered
Giving complainants the chance to meet with clinical teams or the chief executive
Sharing learning across the Trust