Compassionate care leads to award for Basildon Hospital department

Bas Endoscop

COMPASSIONATE care of patients has led to the endoscopy department at Basildon University Hospital receiving a prestigious quality accreditation.

Staff were praised by inspectors for “the high standard of achievement and for their hard work during the accreditation process”, as the team was awarded Joint Advisory Group for GI Endoscopy (JAG) accreditation for one year.

The unit was commended on its:

Excellent clinical, nursing and managerial leadership.
 High quality clinical governance practices and detailed analysis and audits.
 High quality, safe endoscopy for all patients.
 Reconfigured patient flow, optimising privacy and dignity in the department.
 Compassionate attitude of the staff, who were observed to be very caring, with
patients at the focus.
 Post-procedure helpline staffed by the on-call endoscopy nurse.
 Robust processes for assessing the competence of new endoscopists.

As part of the accreditation there was an agreement that additional evidence of action to further reduce waiting times would be submitted in October 2017.

Clare Culpin, managing director of Basildon and Thurrock University Hospitals NHS Foundation Trust, said: “The endoscopy department worked tirelessly to secure the JAG accreditation and I am thrilled that they received such a glowing report.
“The team’s united effort has produced excellent results and this is reflected in the incredibly positive impact it has had on the staff’s morale.”

For more information: http://www.thejag.org.uk/

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