Friday, June 14, 2024

Missed hospital appointments by Thurrock residents cost more than £1 million

By Local Democracy Reporter
Piers Meyler

ALMOST ten per cent of consultant appointments were missed in Thurrock, the highest rate in Essex, costing the NHS more than £1 million.

Bas Hosp

Hospital appointment “no shows” have cost the NHS nearly £9 million this year alone in Essex.

Between January and June, 73,757 people either completely failed to turn up for a consultant outpatient appointment – having given no prior warning – or turned up too late to be seen.

Each outpatient appointment costs the NHS an estimated £120. That means the total value of missed appointments commissioned by clinical commissioning groups in Essex stands at around £8.85 million for the first six months of 2018.

In Thurrock, there were 9,584 missed appointments between January and June – meaning 9.5 per cent of all patients there with an outpatient appointment were “no shows”, the highest rate in the county.

Patients from Basildon and Brentwood missed 14,044 appointments (8.7 per cent), while patients from Southend missed 8,654 (8.6 per cent).

Those in West Essex missed 12,089 (7.3 per cent), North East Essex 10,669 (7.1 per cent), Mid Essex 11,523 (6.9 per cent) and Castle Point and Rochford 7,194 (6.9 per cent).

Across England as a whole, 2.9 million people were “no shows” at consultant outpatient appointments in January to June this year.

That has cost the NHS an estimated £346 million.

A Thurrock CCG spokesperson said: “This trust introduced a text message reminder service for outpatients appointments in September 2017, which has significantly reduced the number of ‘did not attends’.

“From April 1 2016 to August 31 2017, the average rate of missed appointments across all specialties in the trust, with no notice given by the patient, was just over 12 per cent.

“From November 2017 to June 2018, the same average rate has been between eight to nine-9 per cent for seven months, and 9.08 per cent for one month.

“The trust works with our GPs and clinical commissioning group colleagues to emphasise the importance of patients attending their appointments. This is done through promotion of electronic bookings and reminders.”


  1. Wake up Basildon NHS It’s probably that they can’t get parked or can’t afford the rip off charges.

  2. 45 mins in the car park a couple of weeks ago, spoke to one of the car park guys and he said you have keep looking, it 53 mins before I got a place and I was 12 mins late for my appointment, good job they were running 45 mins behind. But had to pay extra for the hour looking for a place.

    They need to invest some of the monies in a signing system advising where the empty spaces are and not letting more cars in than there are spaces.!


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