NHS service launched to help front-line workers who are struggling

By Local Democracy Reporter

AN NHS boss has praised front-line workers for all their incredible efforts during the pandemic, but said there is now an urgent need to focus on the well-being of staff.

Mark Tebbs, NHS Alliance director for Thurrock told Thurrock Council’s Health and Wellbeing Board, that health workers on the front-line were struggling to cope with the devastating impact of the coronavirus pandemic.

And how help was now at hand through a new 24/7 service launched this week, called Here for you.

Mr Tebbs said: “It’s a service for staff that are experiencing well-being issues because of Covid-19.

“This is the time where we need to capture staff well-being and support people to come forward as we know health and social care staff are least likely to come forward for help, even when they need it.

“There is a need now to focus on staff well-being – we need support people’s mental health and provide the support they need.”

Earlier this week Essex Partnership University NHS Foundation Trust (EPUT) and Hertfordshire Partnership University NHS Foundation Trust (HPFT) launched a brand-new support service in response to the pandemic, called Here for you.

The service has been set up to support all workers, clinical and non-clinical, across health and social care, primary care and voluntary services, whether you work directly with patients or not.

Here for you is run by experts in the mental health field – and confidentiality is key.

The service which prioritises staff needs, signposts you to the right help at the right time, provides a priority referral if needed and helps rebuild our resilience levels.

It’s a 24 hours a day and seven days a week service, where health workers are able to confidentially talk through any problems. The number for the service is 0344 257 3960.

The NHS boss said that there has an increase demand of people coming through the door – high levels of coronavirus patients, many who require oxygen.

Mr Tebbs added: “They were managing high levels of sickness through covid and isolation, so it was a real combination of the increased demand through the door.”

He added that the resilience that has been shown in mid and south Essex is a “credit to the front-line staff and the wider system that pulled together”.

He added: “I would like to thank the front-line staff who have been involved in an incredible effort. For most people it has been the most prolonged pressure that people have ever been working under.”

In recent days, health Secretary Matt Hancock has visited NHS staff on a visit to a hospital in Essex.

He took to Twitter and said: “Last night, I went to Basildon Hospital and saw first-hand the immense pressure that our NHS is under. Massive thanks to the team for their resilience.”

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