Corrections & Complaints
Making a correction
We strive for accuracy in our news reports and we welcome your feedback and corrections. Please email us on firstname.lastname@example.org with a summary of your issue and we will endeavour to get back to you within two working days.
Trust in journalism – IMPRESS
We can look into complaints about items we have published which are in our control. We adhere to the Standards Code adopted by IMPRESS and can only deal with complaints which relate to an alleged breach of the standards set out in this Code.
We can only deal with your complaint if you are:
personally and directly affected by an alleged breach of the Code
a representative group affected by an alleged breach of the Code, where there is public interest in your complaint
a third party seeking to ensure accuracy of published information
We are also regulated by IMPRESS, but initial complaints must be made to us, Hyperlocal News Ltd, via our dedicated online complaints form.
Address: Hyperlocal News Ltd, 68 Nicholls Field, Harlow, Essex, Cm18 6EA
We will acknowledge your complaint by e-mail or in writing within 7 calendar days and will normally respond to your compliant with a final decision letter within 21 calendar days.
If you are not satisfied with the final response to your complaint, or if you do not hear from us within 21 calendar days of submitting your complaint or of us receiving additional information that we have requested from you, then you can refer your complaint to our Independent regulator IMPRESS at the following address:
IMPRESS: The Independent Monitor for the Press CIC
16-18 New Bridge Street, London EC4V 6AG.
Tel: 020 3325 4288.