IN the last month the office of Tim Aker MEP has been contacted by three households receiving an appalling service as a direct result of the ongoing chaos in the repairs department.
The first involves a disabled resident with stage four COPD (Chronic Obstructive Pulmonary Disease) who has been left without heating for over two weeks. This resident is very ill and is at very high risk without heating in her property.
The second involves two retired sisters (70 and 78 years old) who have been without heating and hot water for over two weeks. The contractors haven’t even supplied alternative electric heaters and the residents have had to go out and buy their own.
The third involves a disabled man living with his retired disabled mother, 75. On the 23rd November 2015 the boiler in the property broke down and the system starting leaking. It wasn’t until the 4th January 2016 that this was fixed. The lady is 75 years old and suffers from COPD. Again no alternative heating was supplied by the contractors and the residents had to go out and buy their own heaters.
Cllr Tim Aker MEP said: “It is quite apparent that the continuing disarray in the repairs department continues unchecked. Thurrock’s council tenants are being constantly let down.
"A perfect storm of ineffective management, a series of disastrous outsourcing contracts and negligence on the part of the portfolio holder has left many vulnerable residents at real risk of harm.”