THE Competition and Markets Authority (CMA) has today concluded its investigation into veterinary services for household pets in the UK, after an independent inquiry group found that the current system is leaving pet owners in the dark. A lack of information that helps people make informed decisions is leading to weak competition and high prices.
Written prescription fees from vets will be capped at £21 and practices will have to publish price lists for services, the UK’s competition watchdog has said.
The Competition and Markets Authority (CMA) also said a price comparison website would be introduced to help boost competition and drive down prices faced by consumers.
An unprecedented response from both the public and the sector has help to shape the CMA’s final report, which green lights a package of measures to make the market more competitive, easier to navigate and more responsive to pet owners’ needs. The investigation has intensified public scrutiny of the veterinary services industry, yet the professionalism, compassion, and commitment to animal welfare shown by veterinary professionals remains unquestioned.
Martin Coleman, Chair of the independent Inquiry Group, said:
This is the most extensive review of veterinary services in a generation, and today’s reforms will make a real difference to the millions of pet owners who want the best for their pets but struggle to find the practice, treatment and price that meets their needs.
Too often, people are left in the dark about who owns their practice, treatment options and prices – even when facing bills running into thousands of pounds. Our measures mean it will be made clear to pet owners which practices are part of large groups, which are charging higher prices, and for the first time, vet businesses will be held to account by an independent regulator.
Our changes put pet owners at the centre but also help vets by enhancing trust in the profession and protecting clinical judgement from undue commercial pressure – and that is important to ensure our pets continue to get the best care.
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