Council backs commission report on troubled Tilbury care home

Thurrock Council has backed the actions of the Care Quality Commission (CQC) in relation to the Grapecroft care home in Tilbury

In September this year the council itself placed an embargo on further placements at Grapecroft after a contract compliance visit identified a number of concerns over the quality of care there.

The council’s priority is the safety, care and dignity of the residents.

The concerns identified by the council match those of the CQC – the staffing levels have not been of sufficient numbers nor of sufficient quality to deliver the level of care that would be expected in a residential care home for over 60 vulnerable older people.

Since September, the council and its partners — including NHS South Essex — have been working closely with the home, its staff, residents and their families to ensure the problems are addressed and to help create and act on specific action plans.

The home has been subject to weekly monitoring visits (some un-announced) and has been required to produce a detailed action plan to address the concerns identified. Until these concerns have been fully addressed the embargo will remain in place and no new placements will be agreed.

Cllr Tony Fish, the council’s portfolio holder for adult social care, said: “The care of vulnerable adults remains my top priority and I am very concerned to find this private care home was not up to expected standards.

“This came to light through the council’s own inspection procedures and we brought it to the attention of the CQC who undertook their own visit.

“We and our partners from health have been in constant discussions with the home and CQC and well as providing a wide range of support for the home itself to bring it back up to the expected standards and I am confident this will be done.

“It is also worth noting that CQC has requested that several action plans be put in place and the council is working with the home to help put these in place as soon as possible.”

Pól Toner, Director of Quality, Patient Experience and Nursing at NHS South Essex added: “We are now actively working with Grapecroft House, in support of the council, in providing health input and advice to ensure that this home returns to the expected standards that are required.”

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