Sunday, July 21, 2024

Date set for the end of Morrison contract

THURROCK Council has announced the responsive repairs contract with Morrison Facility Services will be ending on 31 January. Mears Ltd have been appointed on an interim basis until a full new procurement process is completed.

Cllr Val Morris-Cook, portfolio holder for Housing, made the announcement at Wednesday (28 November) evening’s meeting of the full council.

She said: “Members and residents will know that for many months we have been grappling with the contract for housing repairs which was let to Morrison. I am pleased to be able to say tonight, their involvement in our repairs service will end from January 31.

“We would like to thank Mears who, since they took over Morrison, have co-operated with us fully.

“The contract with Morrison was due to run until 2015 however they have been unable to deliver the standard of service required for Thurrock residents.

“We are delighted to welcome Mears on-board for the interim period, while the Council re-procures a new contract in line with its obligations under procurement and leaseholder regulations. We look forward to their assistance in helping us improve the way in which repairs are delivered in the borough.”

Alan Long, Executive Director at Mears added: “Thurrock residents have made it clear that ‘service as usual’ cannot continue.

“There is clearly a lot of work to do to put things right but Mears has a good reputation in delivering a high standard of customer service. We are experienced in mobilising contracts quickly under short-term interim agreements.”

Thurrock Council will now consider options for re-procurement to ensure a new contract is let which is fit-for-purpose and will provide residents with a more reliable repairs service.

Mears interim contract officially begins on 1 February 2013.

A new plan is also being put in place to clear the backlog of repairs and this will include the transferred workforce who will be under new management controls.


  1. Why does it have to go out for tender again? Bring it back ‘in house’ so the Council can employ directly those trademen needed to repair Thurrock’s Council owned homes.

  2. Judging from my daughters experience with Mears when she lived in a Moat House flat in Ockendon, they were as bad as Morrisons!


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