THE CQC has issued a damning report on standards at the Stanford Clinic in Wharf Road, Stanford-le-Hope.
The report said:
“We found during our inspection that people had good timely access to medical care. Staff asked people for their consent prior to providing care and treatment. However, they did not record consent in respect of people receiving minor surgery. Assessments and treatment were clearly recorded on their health file.
“Where referrals to specialist services had been made these were not always coordinated in a way that was intended to ensure people’s safety and welfare. We looked at how staff were supported to deliver care safely.
“We found there were no supervision arrangements in place for clinical staff to ensure decisions were being made by the appropriate person in a timely way. Administrative staff had not received an annual appraisal or training in the management of patient records. We found that the premises were clean but people were not protected from the risk of infection because appropriate guidance had not been followed.
“A patient survey was being conducted at the time of the inspection to capture patient views but there were no regular assessments or monitoring of the service.
“People told us the reception staff were polite and helpful. They found it easy to get an appointment and felt listened to by their GP. Treatment choices were explained to them and they were involved in decisions.