FOLLOWING the cancellation of Essex Fest – scheduled for this coming weekend (19 and 20 July), Thurrock Council’s trading standards department has issued the following advice for those who bought tickets.
If organisers cancel an event, you are entitled to a full refund of the face value of the ticket, and usually the booking fee. The face value is the cost of the ticket as printed on it, without extras on top such as postage, administration and booking fees.
You are entitled to this refund because the organisers failed to provide what they sold you, and have broken their contract with you.
This will often be done automatically, although some will explain the way to claim on their websites or through emails.
Check whether your ticket seller is a member of the Society of Ticket Agents and Retailers (STAR). If they are, they should follow a code of practice which says they must refund all fees, when an event is cancelled.
If you are having difficulty obtaining a refund, ensure you keep a record of all correspondence and telephone calls with your ticket agency. Further advice can be obtained at the Citizens Advice consumer helpline on 03454 04 05 06.
Thurrock Council is attempting to contact the organisers to confirm what the refund situation is.