CHAFFORD Hundred Medical Centre has been told that it "Requires Improvement" by a government watchdog.
Dr Abela and partners is based on Drake Road, Chafford Hundred.
The Care Quality Commission inspected on May 3rd, 2016.
The report made the following observations.
"We carried out an announced comprehensive inspection at Dr Abela and Partners on 3 May 2016. Overall the practice is rated as requires improvement.
Our key findings across all the areas we inspected were as follows:
• Significant events were routinely discussed at a
weekly clinical meeting. Patients were informed of the outcome of the investigation and given an apology, where appropriate.
Staff had received training on safeguarding children and vulnerable adults relevant to their role. Staff were kept informed of wider safeguarding risks, for example in relation to FGM (female genital mutilation).
There was no robust system in place to ensure that patients on high risk medicines were receiving regular blood tests.
Comment cards highlighted that staff were respectful and considerate to patients during difficult times in their lives.
Patients said they found it difficult to make an appointment with a named GP. Some patients were not satisfied with the practice’s opening hours.
Effective steps had not been taken to improve appointment access in response to patient feedback.
CQC stress that improvements should be made in the following areas:
Review and monitor patients taking high risk medicines.
Take steps to improve access and respond to the issues raised in the National GP Patient Survey.
Take steps to identify more patients who are carers and provide them with appropriate support and health checks where relevant.
Monitor and track the use of blank prescription forms.
Examples of good practice were:
There was an effective system in place for reporting and recording significant events
• Learning was shared to ensure that staff knew how to respond in the event of an emergency.
• Nurses employed by the practice were trained, observed and supervised carrying out routine checks and immunisations by a more senior member of the nursing team before they were signed o as competent.
• The practice had clearly defined and embedded systems, processes and practices in place to keep patients safe and safeguarded from abuse. The practice shared learning about current safeguarding issues.
• Risks at the premises were assessed and well managed.
http://www.cqc.org.uk/sites/default/files/new_reports/AAAF2887.pdf
YT contacted the medical practice but they had not replied at time of publication.
