AFTER concerns were raised at June’s full council meeting, Leader of the Council, Cllr Rob Gledhill met with housing contractors Mears to renegotiate targets set for the amount of appointments missed by their engineers.
In the previous contracts a target of 10% of appointments being missed or unattended by the contractors responsible for maintenance and repairs in council housing was set. This was deemed to be too high by councillors and housing officers.
The target for the amount of scheduled appointments that are successfully carried out will rise from 90 to 95 percent, bringing the contract in line with the industry standard.
Cllr Rob Gledhill, Leader of the Council and Portfolio Holder for Housing, spoke following the meeting: "The previous targets were set far too low and left lots of residents unhappy with the service that was provided to them.
"These new targets will ensure there is continuous improvement in the service and any issues with our residents housing are seen to in a prompt and efficient manner.
"I am keen not to go by statistics alone and will be working with officers to visit some properties and residents to look at how their repairs have been done, or not done.
"Making statements that 80% or 90% of tenants are happy with a service hides the fact that over 1000 tenants are not and that isn’t good enough."
These new targets will start from this month (August 2016).
Information on appointments and contractors can be found by going to thurrock.gov.uk/repairs and clicking on ‘how we deliver repairs’.