Care service providing help to over a hundred Thurrock residents branded “Inadequate”

CQC

A CARE service providing help and support to over a hundred Thurrock residents has been rated as “Inadequate” by a health watchdog.

Professional Care Services based in London Road, Grays was inspected over four days in January.

The damning report has placed the company in special measures for a number of reasons.

The inspection was bought forward from the planned date due to receiving concerns regarding staff leaving and also staff not being trained appropriately to carry out their roles.

Comments by the inspectors included:

1. Suitable control measures were not put in place to mitigate risks or potential risk of harm for people using the service as steps to ensure people and others health and safety were not always considered and risk assessments had not been developed for all areas of identified risk.

2. Suitable control measures were not put in place to mitigate risks or potential risk of harm for people using the service as steps to ensure people and others health and safety were not always considered and risk assessments had not been developed for all areas of identified risk.

3. Although staff delivering care were supporting people and was caring, the provider of the service was not acting in such a way that demonstrated that they cared about the wellbeing of the people they supported. This was because they did not ensure that the service was being delivered in such a way that ensured people’s safety and wellbeing.

4. In total we found breaches of seven Regulations of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

You can read the full report here http://www.cqc.org.uk/sites/default/files/new_reports/INS2-2473831242.pdf

CQC have given them twelve months to improve but there is speculation as to whether PCS are still operating.

Accoring to companies house, the company has gone into liquidation.

We have attempted to contact them but with no success.

We are also trying to ascertain if the hundred Thurrock residents are still being cared for.

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