A HOME for people with learning needs has been highly praised by the Care Quality Commission (CQC).
The inspectors visited Satash Community Care Project Limited in Mollands Lane, South Ockendon in June and July.
The report states:
“The service was remarkably responsive. Since our last inspection the service had continued to make further improvements that had a positive impact on people’s lives. Staff, relatives, professionals and people living at the service all felt that the care at the service was exceptional and people were enabled to have a good quality life. Staff cared for people in a very kind and compassionate way, they knew them well and people were happy and relaxed at all times.
People’s diverse needs had been met and the service were seen to be proactive in looking for ways this could be supported and enhanced. Relatives were very positive about the care provided at the service and complimentary about staff and management.
Staff showed a good knowledge of safeguarding procedures and were clear about the actions they would take to protect people. People’s medication was well managed and this helped to ensure that people received their medication safely. They were supported to be able to eat and drink sufficient amounts to meet their needs and were offered choice.
We found that people’s healthcare was good. People had access to a range of healthcare providers such as their GP, dentists, chiropodists and opticians.
There was a regular and consistent staff team. The provider had appropriate recruitment checks in place which helped to protect people and ensure staff were suitable to work at the service. There were sufficient numbers of skilled, well trained and qualified staff on duty. Staff told us that they felt well supported in their role. We saw that staff had received training and formal supervision had been regularly provided.
People were treated with dignity and respect and staff interacted with people in a kind, caring and sensitive manner.
We found that detailed assessments had been carried out and that the care plans were very well developed around each individual’s needs and preferences. There were risk assessments in place and plans on how the risks were to be managed.
We saw that appropriate assessments had been carried out where people living at the service were not able to make decisions for themselves; to help ensure their rights were protected. People were supported with taking every day risks and encouraged to take part in daily activities and outings.
People were happy and relaxed with staff. Systems were in place for people to raise concerns and they could be confident they would be listened to and that appropriate action would be taken. The provider had an effective quality assurance systems in place. People had the opportunity to feedback on their experiences and staff tried to involve people in day to day decisions and the running of the service. The service was very well managed.