A DOCTOR’S surgery in Grays has been rated as Good.
The Dr Joseph L Practice in High Street, Grays was inspected by the Care Quality Commission (CQC) on August 10th, 2018.
The main findings of the report are:
This practice is rated as Good overall. (Previous rating July 2017 – Good overall with caring rated as requires improvement and requires improvement in effective for patients with long term conditions.
The key questions at this inspection are rated as:
Are services effective for patients with long term conditions? – Good
Are services caring? – Good
We carried out an announced focused inspection at Dr Joseph L Practice on 10 August 2018. This inspection was to follow up on breaches of regulation 17 found during our July 2017 inspection which we carried out as a desk based inspection. We reviewed the practice for providing effective services for patients with long term conditions and for providing caring services.
At this inspection we found:
The percentage of carers had remained the same since the previous inspection. The practice had identified 18 patients as carers resulting in 0.8% of their practice list.
Patient we spoke with on the day of the inspection were positive regarding the care and treatment they received from staff at the practice.
National GP patient survey data published in July 2018 portrayed some positive variation in patient satisfaction compared with the July 2017 data.
The practice had monitored their patient satisfaction throughout the year via internal surveys and found that patients were satisfied with the care and treatment. They had acted on any negative feedback they had received.
The full report can be found here Dr Joseph