Friday, June 2, 2023

Robert Dyas at Lakeside set to re-open

Screenshot 2020-07-10 at 15.32.17

ROBERT Dyas, the 148-year-old Home and Garden retailer, began a phased return to the high street from Monday 15th June, with 55 more stores opening by Wednesday 1st July, and all stores open by Monday 13th July. As part of that plan, Robert Dyas’ Lakeside Shopping Centre store will open on 13th July.

Chairman of Robert Dyas, Theo Paphitis, said: “We know from recent feedback that our customers and colleagues are eagerly awaiting the return of our stores to their local community, and their safety is our top priority. The team has been working hard to put rigorous safety measures in place, and it will be great to get back to being shopkeepers in Lakeside Shopping Centre from 13th July

Our plan to reopen stores means our customers will soon have the flexibility to use all of our shopping channels again, including their local Lakeside store, online home delivery and Click & Collect.”
Robert Dyas stores will be remodeled in order to facilitate the Government’s social distancing guidelines and visual reminders will be placed at key points for the attention and safety of both colleagues and customers. New measures will include:

Restrictions on the amount of customers allowed in store
Customer service hosts on-hand to support with any queries
Directional signage for one-way flow to ensure social distancing
Use of contactless payments where possible
Increased frequency of cleaning and sanitising
Perspex screens at till points
Quarantining returned goods for up to 72 hours
Sanitising stations available for baskets
PPE available for staff including masks, gloves and personal sanitiser

Throughout the crisis and while the stores have been closed, the Robert Dyas digital and warehouse teams have worked hard to continue operating safely with an online presence for the 148-year-old chain, enabling customers to purchase items for home delivery.

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