Report highlights successes of Thurrock Council’s Central Services

INTRODUCING the new Thurrock On-Line service for residents to easily interact with the council and supporting officers to work in smarter and more efficient ways are just some of the achievements highlighted in a recent report.

Cllr Jack Duffin, Cabinet Member for Central Services, who presented the report on Wednesday 24 November, said “It was a pleasure to present so many successes and achievements from across central services in my first Council report as portfolio holder.

“Our customer contact centre has remained fully operational throughout the year, whilst absorbing the Thurrock Coronavirus Community Action (TCCA) calls to continue supporting our most vulnerable residents as well as encouraging those that can to access services easily online.

“Through reconfiguring the office space we have available, and supporting council workers to best use the technology available to them, our #TeamThurrock workforce are now embracing a modern working environment, helping teams to work together and deliver stronger and more efficient services. This Smarter Working programme will also free up existing office space, providing new commercial opportunities for the council.

“The agreement of a three-year communications strategy also sets out how our vision and priorities, which drive everything we do, will be supported by our expanding focus on digital channels to reach and engage our diverse Thurrock community.

“Despite the many challenges of the pandemic I’d like to thank officers for their hard work and being part of the exciting transformation and innovation that keeps our residents at the very heart of the services we deliver.”

To read the full report, go to Council agenda, Wednesday 24 November.

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