A WARNING notice has been served on the East of England Ambulance Service Trust (EEAST) reports the BBC.
The Care Quality Commission (CQC) has issued the notice for multiple failures in several areas, including staffing levels and call wait times.
The emergency service was rated as “requires improvement” after its last inspection in 2022.
The EEAST said it had made “rapid improvements”.
The ambulance service covers Bedfordshire, Cambridgeshire, Essex, Hertfordshire, Norfolk and Suffolk.
When EEAST was last inspected, it was rated as “requires improvement”, external in four out of the five areas the inspectors considered.
Its only “good” rating within those five was in relation to whether the trust provided services that were “caring”.
The CQC found the trust did not always:
- Have enough staff to keep people safe
- Keep mandatory training up to date
- Manage clinical waste well
- Meet agreed response times
- Ensure staff felt respected and valued
Figures showed the response time for category one calls had deteriorated by almost 20% during the year, and only 21% of ambulances on category four calls were arriving within three hours.
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