HAVE you been called at home to be told that your PC or laptop needs fixing ?
Has the caller told you they are from a large software provider and that your PC is infected and requires urgent attention ?
This type of scam first came to light over 12 months ago but Consumer Direct continues to receive many calls from consumers who have either received such calls and wish to report them or from those who have given card payment details after access was granted to the PC.
By allowing access to your PC or laptop it is possible that spyware may be installed and your personal information compromised.
Clearly the scam, which appears to originate from outside of the UK, is sophisticated in set-up but simple in its execution, sounding plausible and thereby lulling anyone caught off guard to believe that they are doing the right thing.
The caller will probably know your name but often it is a hit-and-miss affair as they may be unsure whether you have a PC – many callers to the Consumer
Direct service have highlighted that they do not and never have owned a PC or laptop so the scammers are fishing and hoping to catch unsuspecting consumers on the law of averages.
Kate Cook, Centre Manager at Consumer Direct South West, commented: “The fact that consumers are still reporting these calls to us shows the depth and lengths that the people behind this scam are prepared to go. Thankfully it appears that most callers are reporting this to us now rather than having parted with their card details. “
Consumer Direct advises that if you have any suspicions on any unsolicited call that you receive, hang up.
It is important to bear in mind that the large software provider confirms on their website that they never make unsolicited calls offering fixes or technical support.
Anyone unclear about their rights or wishing to report a scam should call Consumer Direct on 08454 04 05 06 or visit the website at www.direct.gov.uk.
You can also email your enquiry via the website.