AN unannounced inspection in June by the Care Quality Commission to St. Luke’s Hospice in Basildon has been backed up with a written report giving the Hospice a 100% rating – The report declares that St. Luke’s was ‘fully compliant with all standards that were assessed at the time of the inspection’’.
Staff at the Hospice are delighted as this is the third consecutive unannounced inspection where they have received a 100% compliance from the Care Quality Commission.
The latest report highlighted St. Luke’s wide range of services and ‘the detailed information available for people to understand the care and treatment that was available’ and noted that patients care plans were ‘’very detailed, personalised and contained all the information required to enable staff to provide the most appropriate care and treatment’’ further commendation was given to the Hospices’ ‘’robust management systems’’ with regards to medicine management.
Areas of inspection included staffing levels and their skills, as well as qualifications. Reported findings stated: “That all staff were trained to be able to deal with the needs of the people using the service….. when we viewed training records we found that all training was in date and relevant to the people receiving treatment there’’.
Coincidently, on the day of inspection, a ‘Partnership Event’ had been organised by the Hospice which the inspector observed taking place. Doctors, nurses and other health care professionals had been invited to the Hospice so that they would be more aware of the services provided by St. Luke’s and how these would assist their patients. This was mentioned in the report as being ‘helpful to those attending as it emphasised that timely referral helped people get the right treatment at the right time to gain the maximum benefit from it’ and that St. Luke’s ‘’had also developed relationships with local doctors and hospital wards to raise awareness of their services for the benefit of service users’’.
Also highlighted were the ‘’many types of meetings and forums to obtain the views of people using the service and their relatives……. these included a Hospice User Group, Carers Champions Group, Physiotherapy Steering Group and a Governance Group’’.
Eileen Marshall CEO at St. Luke’s said: “Services provided by us have grown in line with the needs in our community, putting patients and service users at the heart of all we do now and in the future.
“We are therefore delighted that the Care Quality Commission have endorsed the hard work carried out by our staff and volunteers to ensure our patients and community are kept informed about the choices they have, and that they feel confident in the care and support we give.
“We are also particularly proud of the good working relationships we have with other healthcare providers – we recognise that working together benefits patients and our community as a whole.”
Care Quality Commission full report can be accessed via a link on the home page of St. Luke’s website: www.stlukeshospice.com