THE majority of UK local authority websites are not meeting the government’s digital by default service standard for good performance.
This is according to a survey aiming to provide an insight into how residents experience a council’s web services, carried out by Software as a Service (SaaS) provider netEvidence.
According to the firm, 69 per cent of local government frontline websites are underperforming, with 156 of the 227 councils failing to meet the threshold of good website performance.
This figure is five percentage points more than in similar researched conducted last year – in 2014, 745 of councils failed a half second loading limit test.
The study also claims that some councils have no way of judging how well their services are being delivered due to using external providers with no way of measuring users’ experiences.
Thurrock Council was said to be the top performer, operating at a speed 122 times faster than the worst performing authority, which took over 40 seconds to load.