THURROCK Council’s new repairs and maintenance contract with Mears starts on 1 April.
The new contract provides tenants with more appointment times over extended operating hours and better quality service.
Tenants will be able to access the repairs service via a new web-based and telephone repairs system. When a repair has been logged a text message will be sent to confirm the appointment time and, to ensure service quality, tenants will be contacted within 15 minutes of completion to provide feedback on the repair.
Cllr Lynn Worrall, Thurrock Council’s portfolio holder for housing, said: “Over the past two years we have been working to improve our housing stock. The new repairs and maintenance contract with Mears continues and improves this work.
“This is not just a repairs and maintenance contract, but an opportunity to provide tenants with a better quality service. It will also help the council and the local economy with the creation of jobs and training opportunities.
“Tenants and the council will now share responsibility for maintaining homes as we are encouraging tenants to do more for themselves such as replacing light bulbs or fitting a toilet seat.
“This will free up resources to deal with more urgent or complex requests and it is only right people should be responsible for their own homes in this way.”
She added: “I must emphasise we will be maintaining all these services for vulnerable tenants who need our help and that there will also be an extension of the handy-man service to all vulnerable residents, taking it beyond sheltered housing.”