NATIONAL Express train operator c2c has opened a new dedicated CCTV centre, which provides enhanced real-time coverage from every c2c station.
The purpose-built CCTV suite, which will be manned 24/7, allows c2c’s camera operators to view more than 50 of the 1,100 cameras on the c2c route at any one time.
Located in Network Rail’s new Rail Operating Centre at Romford, the new centre allows the camera operators to observe any reported suspicious activity and provide live information to c2c’s security teams and the British Transport Police. Footage can immediately be downloaded and supplied to the British Transport Police’s national CCTV centre at Ebury Bridge, near Victoria.
Later this year, the CCTV centre will also be linked to over 400 more cameras onboard c2c’s trains. c2c’s network of electronic passenger help points at every station will also be connected to the centre later in the year, providing visual images which will help c2c’s staff to provide improved customer service.
c2c Security and Revenue Protection Manager Iain Palmer said: "We know how important it is that our passengers feel safe when using c2c, and this new CCTV centre will transform the way we can provide that security. Our operators have live pictures from over 1,100 cameras at their fingertips, and we can now provide more evidence to the British Transport Police faster than ever.
"Last year overall crime levels fell on c2c, and we hope that this new technology will help cut more crime in future – meaning our customers can feel safe and secure on their journeys."
Superintended Will Jordan of British Transport Police, said: "Everyone has the right to feel safe whilst travelling on the rail network, and this new CCTV centre will further aid that and give people the confidence that they are in a safe environment. CCTV plays a key part in evidence gathering and the new CCTV centre will be hugely beneficial to British Transport Police in preventing and solving crimes."