THOMAS Cook’s store in Lakeside Shopping Centre has been named one of the best travel agencies in Britain in a new power list of the nation’s best agents. The store was selected in the South East category at a recent glittering ceremony held at Birmingham’s Vox Conference Centre.
As one of the leading travel trade publications in the UK, Travel Trade Gazette developed this sought after list to showcase high street travel agencies that stand out as going the extra mile for their customers. All of the nominees underwent a rigorous selection process which included interviews and voting from well-known tour operators and suppliers.
Thomas Cook Co-operative Travel’s Director of Retail and Customer Experience, Kathryn Darbandi said: "The TTG Top 50 Travel Agencies event was a fantastic occasion for us, and we are particularly proud of our store in Lakeside for winning such a prestigious place in the industry. Our stores continue to be a popular place to book, and this is a real testament to the team’s hard work and exceptional service in finding the best holiday on the high street for their customers."
Store manager Lorna Westley, who has worked for Thomas Cook for 20 years, attended the event on behalf of her team.