A GRAYS-based homeware agency has been rated as "Good" by a government watchdog.
Last year, the Care Quality Commission (CQC) put Naidcare in special measures.
They returned in February and made the following observations in the report.
A registered manager was not in post at the time of the inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The service was managed on a day-to-day basis by the registered provider and a newly appointed manager. At the time of this inspection the newly appointed manager was awaiting a date for their ‘Fit Person’ interview.
Staff had a good understanding and knowledge of safeguarding procedures and were clear about the actions they would take to protect the people they supported. Risks to people’s health and wellbeing were appropriately assessed and managed to ensure their safety.
There were sufficient numbers of staff available to meet people’s needs. Appropriate
recruitment checks were in place which helped to protect people and ensure staff were suitable to work at the service. Staff told us that they felt well supported in their role and were supervised at regular intervals.
Support plans were sufficiently detailed and provided an accurate description of people’s care and support needs. People were supported to maintain good healthcare and had access to a range of healthcare services. People were supported to be able to eat and drink satisfactory amounts to meet their nutritional and hydration needs.
Staff understood the requirements of the Mental Capacity Act 2005. Staff demonstrated how to apply the principles of this legislation to their everyday practice and to help ensure that peoples’ rights were protected.
People were treated with kindness and respected by staff. Staff understood people’s needs and provided care and support accordingly. Staff had a good relationship and rapport with the people they supported. People told us that they were treated with respect and dignity.
An effective system was available to respond to complaints and concerns. The provider’s quality assurance arrangements were much improved to ensure that they strived towards continued development, so as to provide a good quality service and to meet regulatory requirements.
