THURROCK Council’s Customer Services team successfully passed an audit with flying colours last month to achieve the Customer Contact Association (CCA) Global Standard – version 6.
The customer services department includes the Civic Offices front desk, face-to-face services and the telephone contact centre.
The CCA accreditation was an independent audit of the council’s customer services process against industry developed and approved requirements. Version 6 supports an enterprise-wide ownership of the customer, providing a platform for excellence in customer service.
The team took part in the thorough and robust audit – assessed by the British Standards Institution – on the 21 and 22 June. No non-conformances against the standard were identified.
Cllr Deborah Stewart, Portfolio Holder for Performance, visited the team last Tuesday (19 July) to offer her congratulations.
Following the meeting, Cllr Stewart said: “It is great to hear that external auditors can come in to assess our customer services team and leave knowing the team is doing a fantastic job.”
She added: “Every member of the team should be very proud of themselves and it is encouraging to see that our customer services department is doing all it can to help the borough’s residents in any way possible.”
The quickest way to access council services is online at thurrock.gov.uk.