Thurrock Council’s care service for residents just out of hospital graded as "unsafe" by health watchdog

A HEALTH watchdog has issued a damning report into the state of care provided by Thurrock Council to residents who have just been discharged from hospital.

The Care Quality Commission (CQC) inspected the Homecare Reablement Team (HRT) over four days in May.

The recently published report makes for worrying reading and begs a number of questions. Questions the under-fire council has yet to responded to (Tuesday).

The HRT provides personal care and support to adults who live in their own homes in Thurrock between the hours of 07.00 a.m. and 11.00 p.m.

They provide care and support within people’s homes and a reablement service for up to six weeks for people who have been discharged from hospital. The focus of their support is to rehabilitate people back to independence.

The service is also a ‘provider of last resorts (POLR).’ This is where Thurrock Borough Council are unable to find another contracted service to provide care and HRT will then assist with the care until another provider can be found. This is aimed to be a short term service.

The report states

There were not sufficient numbers of staff, with the right competencies, skills and experience available to help meet the needs of the people who used the service. They are in the process of recruiting more staff to ensure they have sufficient number when staff are on leave, sick or when the work as a POLR increases.

Systems were not in place to assist people with the management of their medication and to help ensure people received their medication as prescribed.

Sufficient recruitment checks had not been carried out before staff started work to ensure that they were suitable to work in a care setting. Staff did not feel well supported to carry out their work and had not received regular support and training.

People were not always receiving the support they needed to eat and drink sufficient amounts to help meet their nutritional needs. Staff knew who to speak with if they had any concerns around people’s nutrition.

People had not always given consent to their care or been involved in the decision making process. They had not been asked how they would like their care provided. Assessments had been carried out and care plans had been developed but these were not always around each persons individual needs.

YT has asked Thurrock Council for a comment but they had not replied at the tom elf publication.

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