THURROCK Council has issued a statement after its ability to care for residents who had just been discharged from hospital had been graded as "inadequate" by government watchdog, the Care Quality Commission.
A council spokesperson said: "Towards the end of 2015 and in early 2016 Thurrock Council took over the services it had contracted out to two domiciliary care organisations.
In both cases the council had become concerned about the care being provided and, in one case the company said it was no longer able to fulfil its contract.
The council was aware the urgent action it had taken would not immediately solve the problem although it would guarantee an uninterrupted service and – as part of the council’s work to identify exactly what was needed – a specialist was brought in to give an independent view.
The specialist’s opinion matched that of the council – which was already putting measures in place to improve services. The impact of these changes will take a short period to be felt by the service users which is why the CQC report recognised the council has identified actions which need to be delivered.
Thurrock Council accepts CQC’s feedback and was already working towards a permanent solution. These plans are now being incorporated in the action plan required by CQC.
CQC’s inspectors acknowledge there are significant pressures on the adult care system and that the Care Act 2014 allows a council to step in when services are failing which clearly creates additional burdens and has contributed to the current situation.
Among the significant improvements already in place are: reviews of all 147 service users’ care plans; enhanced training for all care workers; the establishment of a senior project team to oversee the action plan; and more care workers have been recruited.