Thurrock Council failing a quarter of its targets under new performance regime

LEADING councillors heard last night (Wednesday 12 October) how the Council performed using key performance indicators (KPI) from April to June this year.The Corporate KPI Framework includes 48 measures of council performance and the report provided to Cabinet details whether they hit their target or failed.Since May, the Corporate KPI Framework for 2016/17 no longer identifies performance using red, amber and green categories but simply shows whether they either achieved or failed.The report shows that in the first three months of the year, the Council overall achieved 52 per cent of targets, failed 25 per cent and 23 per cent of KPIs were not available for comparison.The report also highlights four KPIs from the report for extra examination, including the successful processing of 100 per cent of planning applications on time, while recognising that the collection of refuse bins on the correct day, older people still at home 91 days after being discharged from hospital and the number of new apprenticeships within the council failed to meet their targets.Action has already been identified to put these KPIs on the right track, including running an additional refuse collection round three days per week as part of a wider review of rounds; an action plan is in place to improve the joint enablement service; and a number of apprentices are being recruited to the Council.Portfolio Holder for Performance and Central Services, Cllr Deb Stewart, said: “These indicators are an important way we in Cabinet can check on and improve the vital services our residents rely on.”Achieving only 52 per cent of targets shows we all need to look carefully within departments to see how we can do things better for residents.”There is no point in hiding behind an array of colours to mask what is really going on. Targets are set to be met we need to know if they haven’t – quickly.Cllr Stewart continued: “It’s not just for councillors, we want more residents to keep an eye on what’s going on and the best way to do that is to keep it simple and to the point. We as an organisation embrace complaints and learn from them.”This is just the first quarter’s return – I will continue to work with officers to do a full and thorough review of the framework to ensure it is robust, intelligent and transparent.”We will continue to keep a watchful eye on how well we are serving the residents of Thurrock and we will take action where necessary.

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