PLANS to make more Thurrock Council services available online and support residents to interact with the council more easily have been announced.
Cabinet members have approved strategies to ensure digital technology enables convenience and consistency across council services at Wednesday’s meeting (5 April).
The new Customer Services Strategy focuses on getting it right first time for residents. There will be a review of service standards across the whole council which will be shared with residents in the form of a new charter.
Cllr Deb Huelin, Portfolio Holder for Performance and Central Services, said: “Our residents have high expectations of the council and we should not just meet them but endeavour to exceed them. We want to encourage residents to go online and will show them how but will also maintain support for those that can’t.”
Through the ‘Connected Thurrock’ strategy, more services will be available online.
Portfolio Holder responsible for IT, Cllr Shane Hebb, said: “Years ago, you had to put a suit on for a mortgage interview at the bank, now you can do much of it indoors in your front room. As the market has evolved, so must this council.
“More and more services that Thurrock offers have to become digital-first – indeed, it means that people can access Thurrock services 24/7 at the convenience of their own busy work-life schedules. The world has changed; we must get ahead of the curve”.
