A THURROCK-based care service aimed at helping people in Thurrock with conditions such as dementia stay living in their own homes has been put into special measures.
Naidcare, based in Bruces Wharf Road in Grays was inspected by CQC in September 2015
The report states the following:
Appropriate arrangements were not in place to manage risks to people’s safety. Risks for people had not been identified or anticipated and people were at potential risk of receiving care and support that was unsafe and did not meet their needs.
Proper recruitment checks had not been completed on all staff before they commenced working at the service. Recruitment practices were not safe and had not been operated in line with the provider’s own policy and procedures.
Not all staff had received appropriate and up-to-date training to enable them to deliver care and support to people who used the service safely and to an appropriate
standard. Formal arrangements were not in place to ensure that newly employed sta received a comprehensive induction, regular supervision or appraisal.
Information relating to people’s ability to consent to their care and support was not recorded and some staff members’ understanding relating to the Mental Capacity Act 2005 required improvement.
Care plans did not reflect current information to guide staff on the most appropriate care people required to meet their needs. Care plans had not always been reviewed as changes in people’s circumstances had changed.
The provider did not have an effective and proactive quality monitoring and assurance system in place to ensure that the service performed safely and to an appropriate standard so as to drive improvements.
Relatives told us that their member of family was kept safe. Staffing levels were suitable to meet people’s needs.
Relatives told us that their member of family was treated with kindness and consideration by staff and that they demonstrated a good knowledge and understanding of the people they cared for and supported.
Relatives stated that their member of family was treated with respect and dignity. They also told us that they were confident that any areas of concern or complaints would be listened to and acted upon by the provider.
YT has made attempts to contact Naidcare but they had not replied at the time of publication.
