Thurrock Housing’s new Freephone number for residents and leaseholders to report housing repairs went live on Monday 3 September.
The new number 0800 074 0169 can be used to report all repairs, urgent and non-urgent. This service will be staffed 24 hours a day, 7 days a week. It was implemented following feedback from our residents who wanted more cost effective and efficient ways to report repairs.
Cllr Val Morris-Cook, Portfolio Holder for Housing at Thurrock Council said: “I am confident that this new Freephone service will give more security and assurance to our residents and this resource goes hand in hand with a number of other changes we are currently considering, to raise the quality and standard of our service”.
“We already provide a dedicated telephone service for rent enquiries. PayPoints have been introduced across the borough which have significantly increased the number of sites where rent can be paid. The council will be implementing the option to pay rent by direct debit later this year”