LAST month National Express train operator c2c delivered the most punctual train service recorded by any UK train operator for the past three years, according to statistics published by Network Rail.
98.5% of c2c trains arrived on time in the four weeks to 19 September, compared to the national average of 91.2%. This is the best punctuality performance recorded by any UK train operator since September 2012 – and that landmark was also set by c2c, with 98.7% punctuality.
c2c Managing Director Julian Drury said: “We strive to set the highest standards at c2c, and we want to make our passengers happy. That’s why we work hard with Network Rail to provide a punctual and reliable service that our customers feel they can depend on.”
“We were proud that our track record was recognised by the rail industry last month, when we were named “Passenger Operator of the Year” at the National Rail Awards. The judges cited our ability to deliver strong punctuality, along with other customer improvements like free wifi and discounted advance tickets.”
The latest punctuality statistics published by Network Rail are available at: http://www.networkrail.co.uk/about/performance/.