ST Luke’s Hospice are keen to let people know that their OneResponse and Hospice at Home Services are ‘on call’ 24/7 throughout the Easter and Bank Holiday period, and is available to anyone age 16 or over living in all Basildon, and Thurrock areas who have palliative care needs or needing care at end of life offering Assessment, Rapid Response Crisis Intervention, as well as Hospice at Home support.
Advice is also available to people living in Brentwood.
Contacting ‘OneResponse’ is easy and simple – there is only one dedicated local rate telephone number 01268 526 259.
OneResponse is based at St. Luke’s Hospice and builds on the recognised benefits of a single point of contact for people with palliative care needs or who are needing care at the end of life. This includes people with dementia and any serious illness which may be life limiting – as well as their carer’s and family members.
OneResponse is staffed by qualified professionals, which include Clinical Nurse Specialists, Registered Palliative Care Nurses, and trained Call Assistants. As well as St. Luke’s Hospice at Home, a staff member of the Community Palliative Care Team are also in the ‘OneResponse’ office and at night there are a mixture of ‘OneResponse’ core staff and staff from Marie Curie Cancer Care, working as a team to achieve better communication between every-one who is involved in supporting families. The whole team shares an ethos and vision of supporting patient’s choices and being a single point of contact for support